Product Availability
Our meticulously curated jewelry pieces are produced in limited quantities to ensure exclusivity. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection featuring similar design aesthetics, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next purchase. This approach reflects our dedication to craftsmanship and customer satisfaction.
Pricing Structure
All prices are displayed in USD and final at checkout. Our pricing reflects the premium materials and artisanal techniques used in each piece. In rare cases of pricing discrepancies, we reserve the right to cancel orders and will notify you within 48 hours. For canceled orders, we offer a 20% discount code as compensation, maintaining our brand's commitment to fairness and transparency.
Order Processing
Each jewelry order undergoes meticulous quality inspection and luxurious packaging. Processing takes 3-5 business days (extending to 5-7 business days during peak seasons). You will receive detailed tracking information via email once your package ships. For custom or engraved pieces requiring additional craftsmanship time, estimated delivery windows will be clearly displayed during checkout.
Shipping Standards
We partner with premium shipping carriers to ensure your fine jewelry arrives in impeccable condition. Domestic shipments typically require 7-14 business days after processing, while international deliveries may take 14-21 business days. All international packages include prepaid customs documentation with accurate valuations to prevent delays - essential for our discerning global clientele.
Returns & Exchanges
We accept returns within 21 days of delivery for store credit or exchange. Items must be unworn, in original condition with all packaging and certificates of authenticity. Return processing may take 10 business days after we receive your package. All returned jewelry undergoes thorough inspection before approval. Personalized items and earrings for hygiene reasons are final sale.
Intellectual Property
All jewelry designs, product imagery, and creative content are protected intellectual property. Unauthorized reproduction of our designs or commercial use of our images is strictly prohibited. We vigilantly protect our distinctive design aesthetic through active monitoring and legal enforcement when necessary.
Customer Support
Our jewelry specialists are available via email at [email protected] for any inquiries. Response time is typically within 2 business days (may extend to 4 days during high-volume periods). For urgent order-related matters, please include your order number in the subject line. We pride ourselves on providing thoughtful, personalized service that reflects our brand's commitment to excellence. 
