Welcome to www.groovemode.shop ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium jewelry platform, including browsing, purchasing, and engaging with content. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by jewelry enthusiasts seeking exquisite accessories. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully curated collections), (2) engage in commercial resale of items purchased from our boutique (as we maintain strict quality control through direct sales), or (3) interfere with site operations through any means (including but not limited to manipulating pricing systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand integrity.
All visual and textual content displayed on the Site—including but not limited to product photography, detailed descriptions, logo designs, and collection presentations—constitutes the exclusive intellectual property of www.groovemode.shop or its authorized licensors. This encompasses our distinctive design aesthetic, jewelry craftsmanship techniques, and proprietary metal alloy formulas which are protected under international copyright, trademark, and patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including gemstone color fidelity (noting that monitor calibrations may vary), precise measurements (with detailed size charts provided), and metal purity disclosures—occasional discrepancies may occur in our handcrafted collections. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented stone clarity or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our limited-edition pieces, we may implement purchase restrictions on select jewelry items (particularly during seasonal launches or special collection releases). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical SKUs, shipping to freight forwarders, or suspicious payment patterns). Our boutique exists to serve individual clientele who appreciate the craftsmanship behind each jewelry piece.
All orders undergo meticulous quality inspections before dispatch. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each jewelry piece meets our exacting standards. During peak seasons (November-January), processing may extend to 5-7 business days. International shipments may require 10-21 business days for delivery, subject to customs clearance procedures beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline. All high-value shipments are fully insured.
We offer a 21-day return window from the delivery date for unworn items in original condition with all certificates and packaging intact. Return shipping costs are the customer's responsibility unless the return results from our error. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility. Custom-made or engraved items are ineligible for returns. For security reasons, all returned jewelry will undergo authentication before refund processing. Exchange requests are subject to current inventory availability and may require additional processing time.
The Site may feature curated links to editorial content from fashion publications, influencer collaborations showcasing our designs, or complementary luxury accessory providers. These third-party resources operate independently from www.groovemode.shop, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic collection launches), (2) perpetual inventory availability of specific jewelry pieces (as many are limited-edition productions), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions.
To the maximum extent permitted under applicable law, www.groovemode.shop shall not be liable for: (1) carrier-related delivery delays (including but not limited to weather disruptions, customs holdups, or logistical errors), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as opportunity costs from temporary service interruptions), or (4) third-party actions involving our products (including unauthorized reseller claims or influencer misrepresentations). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional jewelry rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new payment processor integrations or sustainability initiatives), legal compliance requirements, or enhanced customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the luxury jewelry e-commerce sector.
For questions regarding these Terms or any other inquiries, please contact our Customer Experience team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal sales or product launches.
