All transactions completed through www.groovemode.shop require immediate payment via our encrypted payment gateway. We accept major credit cards including Visa, Mastercard, American Express, along with secure PayPal transactions. Your financial institution must authorize payment before we commence order processing. In exceptional cases where payment verification fails, we retain the right to cancel your order without notification. International customers should note that foreign exchange rates and bank processing fees may apply independently of our pricing structure.
Successful purchases trigger an automated confirmation email containing your order summary, which serves as the contractual agreement between you and our jewelry atelier. This document includes precise product descriptions, pricing verification, and anticipated shipping timeline. We emphasize reviewing this confirmation thoroughly within 24 hours of receipt. Any detected inconsistencies must be reported immediately to [email protected] for resolution. Unreported discrepancies beyond this timeframe may affect our ability to accommodate modifications.
While our inventory management system updates in real-time, certain handcrafted jewelry pieces may experience unexpected availability fluctuations. Should your selected item become unavailable post-purchase, we will notify you within two business days with alternatives: either await our artisans' next production cycle (typically 3-4 weeks) or accept a full refund including any applicable taxes. Please understand that limited-edition collections cannot be reproduced identically, and we cannot guarantee exact matches for restocked items.
Each jewelry order undergoes meticulous quality inspection requiring 3-5 business days processing before dispatch. During holiday seasons or special collection launches, this period extends to 5-7 business days. Domestic shipments generally deliver within 10-15 business days after dispatch, while international deliveries require 18-25 business days accounting for customs examinations. You'll receive tracking details upon shipment, though we cannot be held responsible for postal service delays or import hold-ups. Signature confirmation is required for all deliveries containing items valued over $500 USD.
Our 21-day return policy allows unworn jewelry in original protective packaging with all certificates and authenticity cards intact. Personalized items and earrings for hygiene reasons are permanently excluded from returns. To begin the return process, email [email protected] with your order details and digital photographs of the items in their received condition. Approved returns will receive prepaid shipping labels, with refunds processed as store credit within 14 business days of our receiving the merchandise. Customers bear return shipping costs except in cases of our error or defective merchandise.
All displayed prices reflect USD and incorporate applicable taxes where legally mandated. We maintain the prerogative to modify pricing without notice due to precious metal market volatility, gemstone availability, or artisan labor cost adjustments. Your purchase price locks in at checkout regardless of subsequent fluctuations. Multiple promotions cannot stack unless specifically authorized in writing. International clients assume full responsibility for any import duties, VAT, or customs processing fees imposed by their local authorities.
For purchase-related inquiries, our jewelry specialists at [email protected] typically respond within two business days. Please include your order number and clear photographs when discussing quality concerns. For authentication requests regarding heirloom-quality pieces, allow 5-7 business days for thorough evaluation by our gemologists. Business Address:
